Does IW even have a quality control process? Netflix s--ts on the great Al Adamson!
This thread is spun-off from the Website errors thread, where errors of fact on webpages should be reported.
This thread concerns errors in Instant Watch movie streams.
flash from Herbivore:
There is no longer a link on "contact us" for Netflix for Movie Information corrections.
Netflix Research team already work closely with the Content Team to locate and correct content issues.
For any customers who were used to submitting information through the Movie Information Corrections link, they can call customer service so a CS representative can fill out a request to get the issue or title reviewed.
With some 10,000 streaming titles, each provided in 4 bandwidths, there will be a few glitches.
Up to now, these have been included in the "Netflix Website Errors" thread. Howver, streaming errors are different in kind and interest; they also need fixing from different folks at Netflix, so I thought it best to compile these errors to a separate thread.
Reported so far:
Putney Swope was being streamed with the director's commentary instead of the soundtrack. It has been removed from Instant Watch.
Mystery of the Nile:IMAX was missing its narration. This has been fixed.
Charlie Kaufman's Mother's Day is also provided with the Director's Comnmentary track, not the film soundtrack. This, too has been removed from Instant Watch,
100 Women, Naked Gun 33 1/3, and Eddie Murphy:Raw, all have been reported with issues where the stream goes into a cycle of repeated rebuffering. So far, I've only confirmed the issue on the first two. (On 100 Women, the problem occurs during the film's last 10 minutes; Naked Gun 3 messes up when the opening titles appear) With these films, not all of the streams are affected, and forcing acceptance of a lower bandwidth stream works around the issue. Similarly, the film Bullet Boy had no dialog in at least two of its streams, but this has been corrected,
Whrn running into a snag of this sort, those of you with the Netflix Player can try alternate streams through a hidden menu, reached with the following keypresses, at half-second intervals:
HOME 5 times
SCAN BACK (bottom row left) 3 times
SCAN FORWARD (bottom row right) 2 times
If you know of an impaired stream, please report it here, and if one or more of the other streams works properly, report that if you can as well.
If you care about these issues please post here indicating which of these issues most directly concern you. There's no reason for Netflix to lift a finger if I'm the only one who cares.
If Netflix has no quality assurance process in place for IW, or realizes that their current QA process is inadequate, I'd like to point out that I am currently subsisting on SSI disability checks -- I'd be a cheap hire for a telecommuting job.
This thread concerns errors in Instant Watch movie streams.
flash from Herbivore:
There is no longer a link on "contact us" for Netflix for Movie Information corrections.
Netflix Research team already work closely with the Content Team to locate and correct content issues.
For any customers who were used to submitting information through the Movie Information Corrections link, they can call customer service so a CS representative can fill out a request to get the issue or title reviewed.
With some 10,000 streaming titles, each provided in 4 bandwidths, there will be a few glitches.
Up to now, these have been included in the "Netflix Website Errors" thread. Howver, streaming errors are different in kind and interest; they also need fixing from different folks at Netflix, so I thought it best to compile these errors to a separate thread.
Reported so far:
Putney Swope was being streamed with the director's commentary instead of the soundtrack. It has been removed from Instant Watch.
Mystery of the Nile:IMAX was missing its narration. This has been fixed.
Charlie Kaufman's Mother's Day is also provided with the Director's Comnmentary track, not the film soundtrack. This, too has been removed from Instant Watch,
100 Women, Naked Gun 33 1/3, and Eddie Murphy:Raw, all have been reported with issues where the stream goes into a cycle of repeated rebuffering. So far, I've only confirmed the issue on the first two. (On 100 Women, the problem occurs during the film's last 10 minutes; Naked Gun 3 messes up when the opening titles appear) With these films, not all of the streams are affected, and forcing acceptance of a lower bandwidth stream works around the issue. Similarly, the film Bullet Boy had no dialog in at least two of its streams, but this has been corrected,
Whrn running into a snag of this sort, those of you with the Netflix Player can try alternate streams through a hidden menu, reached with the following keypresses, at half-second intervals:
HOME 5 times
SCAN BACK (bottom row left) 3 times
SCAN FORWARD (bottom row right) 2 times
If you know of an impaired stream, please report it here, and if one or more of the other streams works properly, report that if you can as well.
If you care about these issues please post here indicating which of these issues most directly concern you. There's no reason for Netflix to lift a finger if I'm the only one who cares.
If Netflix has no quality assurance process in place for IW, or realizes that their current QA process is inadequate, I'd like to point out that I am currently subsisting on SSI disability checks -- I'd be a cheap hire for a telecommuting job.
Replies to This Discussion
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Permalink Reply by The Real Uncle Bob on -
No workaround on that one -- all 4 streams are silent!
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Permalink Reply by The Real Uncle Bob on
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and still are!
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Permalink Reply by The Real Uncle Bob on
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Today's spot check shows no improvement.
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Permalink Reply by The Real Uncle Bob on
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And still yet!
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Permalink Reply by The Real Uncle Bob on
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A fellow named Lester recently started a separate thread listing a few foreign films that have neither subtitles nor dubbing. Hopefully, subs can be added! I paste his issue here for the convenience of those able to do something!
I love foreign films, but I have been finding that many do not have English subtitles, just recently, the following:
Kanto Wanderer
Stray Cat Rock: Sex Hunter
Wolves in the Snow
Mauvaise Graine
I love IW and my Roku. But I don't like that the licensors of the film rights may get paid for submitting an unwatchable product. I don't see how to make this known to Netflix so that the films can be removed until a watchable version is submitted.
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Permalink Reply by The Real Uncle Bob on
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Just wish to confirm Lester's issue with all 4 of these films, without knowledge of French and/or Japanese, you're outta the loop.
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Permalink Reply by The Real Uncle Bob on
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This is a bump just to keep these issues in view.
If someone from Netflix can please let is know that these issues are going to be addressed, I won't feel obligated to bump the thread.
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Permalink Reply by The Real Uncle Bob on
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Kanto Wanderer is still without English. If they're not fixing the Suzuki film, I will assume the J-exploitation films are unimproved as well.
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Permalink Reply by The Real Uncle Bob on
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Kanto Wanderer
Stray Cat Rock: Sex Hunter
Wolves in the Snow
Mauvaise Graine
For 6 weeks, this issue remains unresolved!
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Permalink Reply by The Real Uncle Bob on
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All the issues in this thread were reported in the feedback form, and I requested that Netflix management acknowledge this thread.
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Permalink Reply by Adrian on -
OK, we noticed the thread and are taking a look at these streams......
Many thanks for your diligence in gathering and reporting these issues.
Adrian from Netflix
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Permalink Reply by The Real Uncle Bob on
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yay!
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