Profiles going away!?

Did everyone else get this e-mail from Netflix:

" We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008."

Why?

"While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers."

Okay, how does Profiles going away improve Netflix? Am I the only one in household with multiple people each of whom want a different queue for tracking, rating, reviews, etc. Furthermore, according to the FAQ, there's no way to even transfer a Profile to a new separate account. So that means if you spent time rating tons of movies under one profile, all of that is lost! This seems like a huge disruption of service. In what way is this good? And there's not even any way I can see to match the equivalent functionality once they go away.

This to me is a huge negative change to the service for no visible reason.

Ernie

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Replies to This Discussion

Permalink Reply by Bryan on June 18, 2008 at 5:47pm: Yeah, we just received the letter too. it is really disappointing, but I would just love to see how they will justify this providing "better service."

I am a Software Engineer by trade, so I feel I know enough about how a website works to say for sure the only good that could possibly come from this change is saving netflix some money by using cheaper and/or servers for the website. That doesn't mean better service for any of us, that just means more profits for them.

Well, I was going to watch a lot of movies this summer. I still plan to, but you wait and see how many of those will be from netflix and how many will be from blockbuster.; ▶ Reply to This

Permalink Reply by C on June 18, 2008 at 8:20pm: I'm reposted this at the top of the discussion for convenience. Thanks to the users who originally posted the link further down in this discussion.

You can submit a message without calling them to express your displeasure by going to http://www.netflix.com/ContactUs

And then clicking "Suggestions".; ▶ Reply to This

Permalink Reply by C on June 19, 2008 at 12:52pm: http://blog.netflix.com/2008/06/profiles-feature-going-away.html; ▶ Reply to This

Permalink Reply by Rosette on August 27, 2008 at 10:51am: It has to do with MONEY...basically me and my neighbor could set up an account...2. they pay me their half each month 3. we SAVE money...

Basically I am just now learning about the profiles,,,, I didn’t think that you could do this….I just discovered the community last week…this is cool. Oh and I have been off and on with nf since 2004.; ▶ Reply to This

Permalink Reply by Justin on August 27, 2008 at 11:02am: Way to reply to a 2 month old post, that the problem has been resolved to; ▶ Reply to This

Permalink Reply by Rosette on September 2, 2008 at 6:30am: I just entered the community two weeks ago...poof head...sheech....(NEXT time...I will make sure it is a 7 month old post...); ▶ Reply to This

Permalink Reply by Bill on September 2, 2008 at 11:20am: Poof head ................. SWEET!!!

So we'll see you again next April ..............; ▶ Reply to This

Permalink Reply by KS on September 16, 2008 at 11:11am: Please be kind and treat others with respect. Rosette obviously did not know that the problem had been resolved. If she had, she would not have posted. In order to not be rude, you could have just said -- Rosette, I wanted to let you know the problem has been resolved.; ▶ Reply to This

Permalink Reply by Knaldskalle on September 17, 2008 at 10:17pm: Let's keep this thread alive even longer! I wonder how many years it'll take before it croaks?; ▶ Reply to This

Permalink Reply by Justin on September 18, 2008 at 4:44am: That wouldn't keep with the spirit of the rest of the thread, would it?; ▶ Reply to This

Permalink Reply by Knaldskalle on September 18, 2008 at 10:58am: I searched the thread and found no spirit anywhere... Your move.; ▶ Reply to This