Profiles going away!?
Did everyone else get this e-mail from Netflix:
" We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008."
Why?
"While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers."
Okay, how does Profiles going away improve Netflix? Am I the only one in household with multiple people each of whom want a different queue for tracking, rating, reviews, etc. Furthermore, according to the FAQ, there's no way to even transfer a Profile to a new separate account. So that means if you spent time rating tons of movies under one profile, all of that is lost! This seems like a huge disruption of service. In what way is this good? And there's not even any way I can see to match the equivalent functionality once they go away.
This to me is a huge negative change to the service for no visible reason.
Ernie
" We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008."
Why?
"While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers."
Okay, how does Profiles going away improve Netflix? Am I the only one in household with multiple people each of whom want a different queue for tracking, rating, reviews, etc. Furthermore, according to the FAQ, there's no way to even transfer a Profile to a new separate account. So that means if you spent time rating tons of movies under one profile, all of that is lost! This seems like a huge disruption of service. In what way is this good? And there's not even any way I can see to match the equivalent functionality once they go away.
This to me is a huge negative change to the service for no visible reason.
Ernie
Replies to This Discussion
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Permalink Reply by lelumarie on -
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When you spend hard-earned money on something, you expect it to suit you and what you want / need.
When it doesn't, you protest--maybe there's a chance of hope or change.
If you don't protest but still feel upset, then join the others in the pasture and accept the fate and be miserable.
If you don't protest because you don't feel it is necessary, and then find time to observe and mock others doing what they feel is right, then... hm.
___________
And frankly, heroin injections would be a way-to-expensive "upgrade" to my personal netflix account.
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Permalink Reply by sensei6375 on -
where can i sign the petition to have this done...or not done.... im confused now.
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Permalink Reply by Donald R. Kichline on -
I know, I have sent them a message telling them that I do not much care for their decision. Hopefully if enough of us complain, they will realize that this is a feature that people value. In fact, I found it to be one of the main points that made them stand out from their competitors.
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Permalink Reply by Spindaddydad on -
Hopefully if enough of us complain, they will realize that this is a feature that people value
Than complain to Netflix. We're just a bunch of movie fans here. And sure, people value the service, problem is just not very many.
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Permalink Reply by misterh1 on -
OR - we could get some HOAs to ban red envelopes! They like sticking their noses into things.
Just messin' SDD, I thought I recognized that handle from somewhere.
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Permalink Reply by ~*~ Erin ~*~ on -
This is the complaint forum, though. Why not talk about it here too? It's about opinions and rants as well as just roses and sunshine. And apparently many people are caring based on the blogs, website postings, and just here alone. Look how many members joined the community just to voice their thoughts, or how held up the phone lines at Netflix have been.
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Permalink Reply by Bill on -
Look how many members joined the community just to voice their thoughts
But that's ALL 99.9% of them did and that's what has the regulars here in an uproar. It wasn't even their thoughts .... they just bitched and high-tailed it. I can understand their displeasure with people joining, posting a bitch and never coming back again. Kinda like a drive-by shooting where they've left before you were even able to squeeze off a round. The other 0.1% is me .... I may be the only one who ranted and has stuck around a bit.
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Permalink Reply by spiderpig on -
I may be the only one who ranted and has stuck around a bit.
Yep, you seem to be fitting right in, Bill. But, dude, if Micro offers you a goblet of "wine" ... do NOT drink it! And if Pikhal mentions something about a Kumbaya moment, don't fall for it, it's a trap! And whatever you do, don't stare directly at Leela's pics of cute little "innocent" animals ... that's a trap too! :D
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Permalink Reply by Microwaved on -
Nicely played Spiderpig.
And she's right Bill and so are you. You see that is what we were trying to say all along. When something goes wrong everybody flocks here and complains about it. That's all fine and dandy but then they leave and contribute nothing to our community of movie lovers. It's ok to be mad about something it's not ok to be like my dad. Swoop in, nail my mom and get out before you have to deal with the consequences. Never mind that my mom's a whore.
And Bill, because you stuck around, you've earned our respect. Welcome to the family, I have a goblet I'd like you to hold for me and I think Pihk is tuning his guitar...
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Permalink Reply by Bill on
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And Bill, because you stuck around, you've earned our respect. Welcome to the family, I have a goblet I'd like you to hold for me
Thanks, I appreciate it. I was advised not to drink from that goblet ... some advice is just too obvious to ignore.
I think Pihk is tuning his guitar...
I bet he tired of playing his violin for us whiners/complainers lol
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Permalink Reply by Donovan on -
Add another name to the growing list of disappointed netflix users.
Rather inexcusable to remove features of any product -- that's generally a sign of poor planning or poor management of the product. I'm a Software Engineer/Web Developer as quite a few other dumbfounded folks are -- I don't believe for a second that these multiple profiles cause a slowdown, especially if it's just 1% of the users that use it. The implementation must be all kinds of wonky if that's truly the case -- a feature that's merely a duplicate of the core functionality inherent to said program, used by 1% of the users, should hardly affect preformance at all if properly implemented... I can't fathom a way of implementing a feature like that that would cause such an excuse to be valid. Of course, I can't see the code in front of me, but I can't think of any technical reasons why it should be valid -- that just sounds like poor implementation.
The fact that there is no way to convert the ratings/queue to a new account is doubly ridiculous. Slap. In. The. Face.
Congrats Netflix, you've officially made me question your service. If you're going to do something like this at least do it gracefully (like, you know, not pouring salt in the users wounds?). Truly mind boggling when a company manages to make a decision so poor that you start wondering what kind of monkeys are running it.
I love Netflix and put it right after electricity as far as importance in a household (almost above water!), but this is a terrible decision, by all accounts. Even Netflix employees should be able to see why this is a very poor decision -- at very least the lack of any sort of migration of the customers work was a patently poor decision (any marketing idiot could tell you that if you're going to cut a feature you do it so you make the transition as easy as possible). Rewrite the way it's handled, don't cut features.
Next thing you know they'll be limiting your ratings to 1000 movies, as it takes too much space/resources and most users rate less than that! What a pisser.
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