Disney's UP dvd version rental question...

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Permalink Reply by Knaldskalle on November 14, 2009 at 10:49pm

The idea is to put the movie on one DVD (plus all the coming soon and also on DVD crap), and then all the maikng of and extra's onto a seperate DVD.

Well, since I have experienced both "versions" of Up, I can tell you that the two discs are different. The one version of Up I got from Netflix was without a menu, the other I bought was with a menu, subtitles and extras - all on the same disc. The version I bought has all the stuff Netflix mentions on their page, but the version they sent me didn't. I don't really care about the extras, but the subtitles and menu did make a difference to me.

You can - if you look around - buy DVD players that are modified to ignore the "flags" so you can do whatever you want whenever you want it. Skip the FBI warning, for instance.

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Permalink Reply by Sock Puppet on November 14, 2009 at 11:22pm

Well I guess I'll have to wait to get a copy of UP from Netflix to see. I have never received any titles from NF that did not have some sort of menu.

Did you call NF and tell them? Considering their movie page says the DVD comes with an interactive menu, they might like to know they got bad copies of the movie, or that their info is incorrect.

I don't consider it that big of a deal to go out of my way to find a DVD player that ignores flags, but I do find it wrong that studios think they can use them to force us to do something we do not want to. Also going back to the First sales doctrine I referenced in another thread, they lose their rights to control the material once they sell the copy. So I feel those "flags" are in violation of the law as well.

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Permalink Reply by Knaldskalle on November 14, 2009 at 11:37pm

I was very surprised as well, and a little pissed (at Disney, not Netflix). I'm not sure there's any point to calling CS, since Bees reports that her copy did in fact have a menu (and, I assume, all the other features), so it could be argued that at least some of the inventory is as described.

I think Netflix has perhaps gotten their "stash" from more than one supplier. In any case, I hope that once the "boom" is over, they'll get rid of the rental versions and keep the "menu versions".

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Permalink Reply by Alan-Not So Nice Not So Helpful on November 15, 2009 at 12:03am

The version I received did not have a menu as well. It's quite annoying simply because I stopped in the middle of the movie and when I wanted to resume the next day, I couldn't just go to the Menu and choose the scene that I wanted. Not that big of a deal but it did make me realize how much I like having menus.

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Permalink Reply by Broken on November 15, 2009 at 12:43am

I don't think anything would have come out of calling CS. I mean yeah it pissed me off and confused the hell out of me. But it wasn't like I felt like taking a pitch fork to Netflix headquarters with a flaming torch in hand. And besides it's more of a Disney thing then Netflix's fault.

I have been getting new releases (some) always. Netflix gets props on that. But this was the first time I experienced this. Then again I haven't really rented Disney titles. So I had no clue there was that on Disney movies. It's a learning experience for sure.

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Permalink Reply by beeswax on November 15, 2009 at 1:03am

I don't think anything would have come out of calling CS.

I was pissed because I was enjoying the movie with my mom who can't hear too well and she wanted to have subtitles on.

It seems like it might be worth calling customer service just so they log in another call from someone unhappy with Disney's decision to strip out the closed captions for "rental" copies.

That seems more mean & nasty than the purely greedy "business" decision of making someone buy the disc if they want to hear the director's commentary or see the bonus short films.

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Permalink Reply by Sock Puppet on November 15, 2009 at 2:12am

Not only that but Disney is "Supposed" to be such a family oriented business....

How is stripping out close captioning on rentals (especially for hearing impaired kids whose parents might have very limited budgets) a good business decision?

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Permalink Reply by beeswax on November 15, 2009 at 4:19am

Also, as someone else pointed out to me, the hero of the movie WEARS A HEARING AID.

Idiotic move by Disney.

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Permalink Reply by Randolph D Garrett on November 16, 2009 at 7:42pm

The lack of Closed Captioning and even the noted Spanish, yet alone English subtitles is hitting the internet today. Probably not the news media as they feel that disability rights issue is not relative to anything because we are "non-people".

I've checked TWO Netflix rental discs now and both don't have the menu at all, just straight videos (you have to watch about a half dozen! no skipping by the 'menu' button allowed). I've checked every technology way of accessing subtitles, languages, menus (one DVD player has two buttons since there is different layers of menus on DVDs). Both stand alone DVD players and both DVD drives in my computers to verify that this isn't some gross error on my part.

The Blogs and other notices on the internet confirm that Disney stripped out captioning data, etc.

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Permalink Reply by Cheryl on November 17, 2009 at 8:13am

Is there some place on the internet everyone is going to to complain? Because I'll join in--it's simply not right that hearing impaired people are being discriminated against like that.

Isn't this against the law? Don't they have to make closed captioned dvds?

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Permalink Reply by Broken on November 17, 2009 at 2:25pm

I was actually thinking that but apparently CC is considered a "special item". And it's not illegal to not include them, well from what I have read online. I think the only way Disney will get it through their greedy minds is to bitch about it to them on their sites or to Disney directly.

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Permalink Reply by Cheryl on November 17, 2009 at 2:51pm

Isn't that a violation of the ADA?

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