Instant Watch Help Center

Information

Here's the place to ask technical questions that you may have. Hopefully others will have answers, or if not, at least have similar problems we can discuss and troubleshoot.

Website: http://www.netflix.com
Members: 224
Latest Activity: 5 hours ago

Disclaimers and other info.

PLEASE NOTE: There is currently a problem using Netflix Instant Watch on Windows Media Center with Windows 7. We have received this message: "A change in our website code broke our player API for partners like WMC. Our team is working on an emergency fix. Sorry for the inconvenience everybody. Mike from Netflix" and a little later this: "An emergency patch is pushing tonight to our servers in the late evening tonight. I'll update @netflixapi on Twitter when I get the all clear." Hopefully this will all be cleared up by the morning. (1/30 2010)

This isn't Netflix Tech Support, but even if you can't email them, there are several ways to contact them:

Netflix Customer Service directly @ 877-638-3549 or 866-716-0414.

TTY 1-866-402-2619

Contact Netflix on Twitter @Netflixhelps.

Post your question on the Netflix Discussion Board on Facebook

This is a group for members to share their ideas and experiences but there are no guarantees so take any suggestions at your own risk.

We aren't claiming to have any answers and recommend that you contact support for your IW Device at the source (Roku, Mac, Microsoft, etc). The creator of this site and members of the group take no responsibility if your PS3 sizzles, bursts into flames and fries your hard drive or TV.

Has your question already been asked and answered? Please do a SEARCH before posting a new thread, that helps keep things a little more tidy. Also, click on tags within a discussion, for related threads. When starting a thread, please add helpful tags too.

Enjoy.

Discussion Forum

Titles tagged HD will not play 4 Replies

Hi, I'm a little tech deficient so please bear with me. I stream NF through a PS3 to a 20 year old TV. Any title that is tagged available in HD will not play at all. Whenever I try to play one the PS…

Tagged: hd, ps3

Started by kingmoodyster. Last reply by kingmoodyster 5 hours ago.

Samsung Netflix Stream Freezes 123 Replies

I recently purchased a samsung bd-p1590 and have just started trying to stream movies through netflix instant play. Unfortunatley however, I have recently had a lot of problems with the movies freezi…

Tagged: freezes, bd-p1590, samsung

Started by Gilbert Douglas. Last reply by Dover Duo 8 hours ago.

Instant Watch Error

When I try to watch a movie on my computer, it gives me the error code 8102-154-5005 and says that instant watching is deactivated due to an account issue. I just got my account, and so there would…

Started by Lissi Smith 20 hours ago.

Deleting Recently Watched History 1 Reply

Any news on when/if the ability to delete movies from your watch instant history will be available? This would be a very helpful feature to add!

Tagged: clear, privacy, delete, history, instantly

Started by Natalie. Last reply by Knaldskalle Feb 6.

Multiple Users using PS3 1 Reply

Hey everyone, I just recently got Netflix for my roommate's PS3, who also already has Netflix and has been using it on the PS3. I wanted to have my own Instant Watch, Recs, etc. but when I put in my…

Tagged: watch, instant, ps3

Started by Alex. Last reply by Knaldskalle Feb 6.

My PS3 tabs are gone! 1 Reply

I've been so happy and completely in love with NetFlix on PS3 until recently. My 'other' tabs disappeared. I have the Instant Stream Queue tab, but the New Movies, New TV shows, etc. tabs have all…

Tagged: PS3

Started by mrPete. Last reply by jsalva11 Feb 6.

Entertainment Curtailed 4 Replies

Hey all. Went to get my fix of WI and saw I had to download Silverlight. O.K. The movies I tried (5) all had perfect pictures but absolutely no sound. Talked to customer service and was told it may…

Tagged: issue resolved

Started by Lonbon. Last reply by wowwee123 Feb 5.

Samsung blu-ray: Netflix queue not updating 2 Replies

On netflix's website I have about 20 instant watch movies in my queue. However, when I load my queue on the blu-ray player it only displays 7 of them. I could go add 10 more right now on the websit…

Started by rspaulding. Last reply by rspaulding Feb 4.

Movies won't play in the queue 6 Replies

I recently purchased a Samsung Blu-Ray BD-P3600 and signed up for netflix. I was able to get movies in my instant queue to show on my television but when I push the play button it will not retrieve…

Started by Ronnie. Last reply by romaxIII Feb 2.

ps3 disc doesn't loads 4 Replies

I received the ps3 instant streaming disc but when i put it in nothing happens. It plays, and goes to the red netflix screen but does nothing after that. it just stays on the red netflix screen. none…

Tagged: ps3, instant, problem, streaming, wont

Started by kerian. Last reply by rsmliu Feb 2.

Comment Wall

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Comment by wowwee123 on January 31, 2010 at 2:45am: All links posted here in the comments, are being reposted in this thread, and removed from the comments section, this way, it will be all in one place, and easier to find.

Please continue to post links to various sites, here in the comments or in the thread, and it will be updated accordingly.

Thank you!

P.S. The comment wall will be cleaned up occasionally.

Comment by wowwee123 on January 30, 2010 at 3:06pm: Jeffrey, please start a discussion, by clicking on this link. Thank you, and welcome to the group.

Comment by Jeffrey Smith on January 30, 2010 at 2:01pm: I almost forgot... I can strteam instant movies fine in IE8, it's just media center.

Comment by Jeffrey Smith on January 30, 2010 at 2:00pm: Windows 7 media center used to stream fine, now it gets to the red screen and just sits there, it doesn't test connection speed etc. ???

Comment by wowwee123 on January 7, 2010 at 10:48am: It's always a good idea to call Netflix Customer Service for issues with your system, as they have the personnel to deal with all the different systems. If they cannot help you, they can then advice accordingly on what to do next.

Of course, posting here, the issues involved, that you called NF Customer service and the steps necessary to do, will help the next person to know what to do too when they have the same issue as you.

Comment by wowwee123 on December 6, 2009 at 11:23pm: Silverlight player options for Netflix:

Can only be activated while not in full screen, but can be also be viewed while in full screen

CTRL + SHIFT + ALT + B - Bandwidth history

CTRL + SHIFT + ALT + D -Stats about the current download

CTRL + SHIFT + ALT + M - Diagnostic information - click the various options for more choices

CTRL + SHIFT + ALT + P - Player Info

CTRL + SHIFT + ALT + S - Gives you the option to choose the stream

Comment by Aces on November 22, 2009 at 11:59pm: This is from a post on Hacking Netflix:
Some users are reporting problems with Netflix streaming on the PS3, and NetflixHelps on Twitter is telling customers to make sure that 720p is selected in the PS3 settings. The menus on the PS3 can be confusing, so here are detailed instructions on how to make sure that 720p is set on the PS3:

1. Select "Settings."
2. Select "Display Settings."
3. Select "Video Output Settings."
4. Confirm your connection type.
5. Select "Custom" setting method.
6. Make sure that 720p is selected.

The resolution setting screen looks like this:

Here's the link to the post - PS3: Make Sure that 720p is Selected

Comment by MCWHAMMER on November 11, 2009 at 7:26pm: I am always quick to recommend @netflixhelps. Twitter may seem useless to uninformed people, but it's the greatest app on my computer. I can keep in contact with people just as easy as email, and for once, I get responses.

Netflix Helps is always quick to do just that. I applaud the guys who run that Twitter, because they probably have to respond to a lot of angry people in a days time. It's hard to always come across as polite within only 140 characters though.