Instant Watch Help Center

Information

Here's the place to ask technical questions that you may have. Hopefully others will have answers, or if not, at least have similar problems we can discuss and troubleshoot.

Website: http://www.netflix.com
Members: 89
Latest Activity: 16 hours ago

Disclaimers and other info.

This isn't Netflix Tech Support, but even if you can't email them, there are several ways to contact them:

Netflix Customer Service directly @ 877-638-3549 or 866-716-0414.

TTY 1-866-402-2619

Contact Netflix on Twitter @Netflixhelps.

Post your question on the Netflix Discussion Board on Facebook

This is a group for members to share their ideas and experiences but there are no guarantees so take any suggestions at your own risk.

We aren't claiming to have any answers and recommend that you contact support for your IW Device at the source (Roku, Mac, Microsoft, etc). The creator of this site and members of the group take no responsibility if your PS3 sizzles, bursts into flames and fries your hard drive or TV.

Has your question already been asked and answered? Please do a SEARCH before posting a new thread, that helps keep things a little more tidy.

Enjoy.

Discussion Forum

Smoothing on PS3, why is it unavailable? 6 Replies

It appears that the features built in to the ps3 that upscale the video through filters and smoothing currently are disabled and unselectable. Is it sony that needs to come up with a software patch o…

Started by anarkraft. Last reply by anarkraft 16 hours ago.

Samsung Netflix Stream Freezes 16 Replies

I recently purchased a samsung bd-p1590 and have just started trying to stream movies through netflix instant play. Unfortunatley however, I have recently had a lot of problems with the movies freezi…

Started by Gilbert Douglas. Last reply by WIlliam Ingram 1 day ago.

Netflix HD (360) vs Zune Marketplace HD

I'm copying and pasting this from a discussion that I started in another section before I found out that this group existed. This is a bit of a combination between a complaint and a question concern…

Started by Sam Davis 1 day ago.

Roku devices 7 Replies

Bought two Roku devices for Christmas so my kids can WI in their rooms. Neither device is recognized wirelessly in my network. I have a Linksys WRT160N router that was purchased within the last few m…

Tagged: roku

Started by ToxicDon. Last reply by Lester Dec 26.

Error codes and solutions

Came across an error code while streaming an Watch Instantly title? Have you called CS about it, and what did they tell you to do about it? If you didn't need to call CS, what have you figured out is…

Tagged: errors, streaming, solutions

Started by wowwee123 Dec 23.

Using XBox 360live and Netflix at same time.

Whenever my sons uses his Xbox I can no longer receive HD through my blu-ray. I can get the movie, but just not in HD anymore. When I disconnect the ethernet wire that leads to the Xbox I can get glo…

Started by Tony Jerina Dec 23.

Watch Instantly on Ubuntu 10 Replies

Hello, When I try to watch movies instantly on Ubuntu it tells me that my browser is not supported. Is there any way to fix this? Thanks

Tagged: ubuntu, linux

Started by Jared B. Last reply by John Doll Dec 19.

Roku stopping and loading every minute 7 Replies

I've been using my Roku for awhile now but recently have stated having trouble with it stopping and loading every minute or less. I think it's only happening with the HD instant movies. I have an HDT…

Started by Sarafino. Last reply by Ram Dec 18.

Samsung BD 2500 Streaming issues

The BD2500 requires an ethernet connection. Wireless is not an option. I have the latest firmware. Two problems occur sometimes with HD streaming. 1) A movie will download. When the progress bar fin…

Tagged: problems., streaming, quality, sound

Started by Rick English Dec 17.

HD watch instantly 1 Reply

Is there any way to figure out which movies in the watch instantly library are available in HD? Also, where can I find some technical specs on watch instantly HD? Like, I'm curious about the bitrate…

Started by KC28. Last reply by Lester Dec 16.

Comment Wall

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Comment by wowwee123 on December 6, 2009 at 11:23pm: Silverlight player options for Netflix:

Can only be activated while not in full screen, but can be also be viewed while in full screen

CTRL + SHIFT + ALT + B - Bandwidth history

CTRL + SHIFT + ALT + D -Stats about the current download

CTRL + SHIFT + ALT + M - Diagnostic information - click the various options for more choices

CTRL + SHIFT + ALT + P - Player Info

CTRL + SHIFT + ALT + S - Gives you the option to choose the stream

Comment by Aces on November 22, 2009 at 11:59pm: This is from a post on Hacking Netflix:
Some users are reporting problems with Netflix streaming on the PS3, and NetflixHelps on Twitter is telling customers to make sure that 720p is selected in the PS3 settings. The menus on the PS3 can be confusing, so here are detailed instructions on how to make sure that 720p is set on the PS3:

1. Select "Settings."
2. Select "Display Settings."
3. Select "Video Output Settings."
4. Confirm your connection type.
5. Select "Custom" setting method.
6. Make sure that 720p is selected.

The resolution setting screen looks like this:

Here's the link to the post - PS3: Make Sure that 720p is Selected

Comment by MCWHAMMER on November 11, 2009 at 7:26pm: I am always quick to recommend @netflixhelps. Twitter may seem useless to uninformed people, but it's the greatest app on my computer. I can keep in contact with people just as easy as email, and for once, I get responses.

Netflix Helps is always quick to do just that. I applaud the guys who run that Twitter, because they probably have to respond to a lot of angry people in a days time. It's hard to always come across as polite within only 140 characters though.