I tried Matrix Revolutions today and the aspect was correct. It is displayed in 2.35:1 so the image filled the width of my widescreen TV and had black bars top & bottom. If you are seeing something different then you still have a setting throwing th…
The problem is more in the fact that you have no control over the way the picture is displayed. An SD stream is always stretched. It wouldn't look as bad if it was pillarboxed or zoomed. I have a 30Mbps cable connection, so it's not to do with that.
Netflix is not for everyone, it's really that simple. Personally I love it, but different people have different needs and wants.
At least you're not out a month's worth of useless subscription, right?
You're not the first to report issues with how the aspect ratio is displayed. I don't know anyone who has come up with a solution to that issue. You should call Netflix CS at 866-716-0414 (or use twitter @netflixhelps) and let them know there's a pr…