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Permalink Reply by Spindaddydad on March 6, 2008 at 6:58am

Are we sure this is a Netflix website issue, or might it be an IE8 beta problem?

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Permalink Reply by Shelley on March 13, 2008 at 5:19am

Netflix does not work with IE8. There are underlying incompatibilities with libraries that trigger Netflix into thinking an upgrade is needed. However, the upgrade fails. Even if you try to use the IE7 emulation mode, Netflix fails with IE8.

I've tried to turn this into Netflix as a bug.

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Permalink Reply by UncleBob on March 13, 2008 at 5:41am

This is good to know, as I'm liable to jump on beta browsers...Netflix will no doubt work with Microsoft to work this out asap -- maybe with an early introduction of Silverlight? -- Please keep us updated through this thread, thanks again.

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Permalink Reply by Scott Kingsley clark on April 26, 2008 at 9:11am

For a while, I was able to use the "Emulate IE7" feature of IE8 to be able to navigate the site normally like IE7 did. However, this past week I began having issues with the "Watching Instantly" Movie Viewer. It is giving me this message:

"Movie Viewer Component Required
The Netflix Movie Viewer requires installation of ActiveX controls. These components add essential features to your web browser."

However, I've made no changes to my browser (no updates, configuration modifications, etc), so this must have been some incompatibility popping up from a change on their side. Has anyone had any issues with IE8 -- IE7 Emulation and the Movie Viewer?

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Permalink Reply by April on May 16, 2008 at 4:33pm

I have been using Watch Instantly since it's inception, without trouble. Until two weeks ago, that is. Now, every time it tries to connect, it crashes Explorer. I called them and spent an hour on the phone with their support staff. While the man was very nice, he was not helpful. He told me to do all the things I'd already done. I did them any way--to be friendly. However, when he told me that the last thing to try was uninstalling Explorer and reinstalling it, I drew the line. Explorer is imbedded with components that other programs use, and it'll totally mess up my machine. NOT cool. Not truly helpful...and now I feel rather ripped off and grumpy. We use this feature a lot, and I feel like it's part of their service...which I can no longer access. Any one have any ideas?? Netflix doesn't.

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Permalink Reply by April on May 16, 2008 at 4:43pm

Well, apparently they've fixed something whilst I wasn't looking. It now works. Lovely. I still think their advice was lousy though...but, I'm glad they fixed it!

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Permalink Reply by Adrian on May 16, 2008 at 9:41pm

See Yahoo's graded browser support matrix. Bill Scott is ex-Yahoo and director of the UI engineers at Netflix, and has adopted this matrix as the goal for Netflix to track. IE8 is still considered beta, and is not part of the set of browsers that are tested. Over time, IE8 will be added. I have been posting feature enhancements here and will note IE8 support when it arrives.

Adrian from Netflix

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